SUMMARY:A highly experienced professional with over 12 years of experience supporting customers with widely differing needs. Seeking an opportunity to utilize my organizational strengths, and ability to direct a group toward completion of a common project. Work best at directing a team of people from different specialties, and other supervisors, to finish a project on time and within reasonable budgetary constraints. Effectively managed my team by empowerment of the individual and making them aware of the importance of customer support, and personal responsibility. Able to analyze the customer's desires and find the best methodology to meet their needs.
WORK EXPERIENCE:
Guaranteed Computer Technology (GCT) St. Louis, Missouri October 1998 – Present
Project Manager
- Designed network, server, workstation, and security hardware and policies based upon customer direction and consultation. While advising of the most efficient, cost effective, and secure configurations to address the current and ongoing needs.
- Evaluated customer expectations for everything from projects to simple repairs. Then communicated contracted agreements and capabilities, and adapted previously developed procedures to meet arranged needs.
- Monitored resources and budget for projects at 5 million plus dollars
- Set a weekly and monthly schedule to keep all parties informed, and publish modifications as necessary so that no one is surprised with changes.
- Led the onsite project team for Ameren’s company wide conversion of 6000+ systems to XP during 2003, while drafting documentation that is both standard and flexible. Automated inventory processes to save approximately 2000 man-hours over the year long project. And then continued the large scale XP conversion, of 2500+ systems, for the newly acquired Ameren CILCO Corporation in early 2004.
- Used MS Project to track tasks to ensure projects stayed on time and in budget.
- Created proposals with budgets for $2000+
- Improved inventory management by utilizing the customer's electronic ticket system (Remedy). This allowed better tracking of PC life-cycle, therefore eliminating unnecessary repair expenses.
- Devised proper configuration settings for printing from Xerox and HP machines. Along with scanning from both Xerox and HP multiple function machines.
- Fully designed and implemented server conversions from Windows server 2000 to server 2003. While minimizing downtime and ensuring data viability.
- Developed more efficient PC build procedures saving anywhere from 1 to 3 hours of physical “touch time” per machine. This economy of scale saved approximately $225,000 of billable time during the Ameren CILCO project.
- Efficiently managed NIMDA virus removal on 1000+ infected PCs in Ameren’s bi-state area.
Business Analyst / Lead Desk-side Service Technician
- Assign service and installation jobs to a team of 8+ technicians on a daily basis. Coordinating technician time with customer needs and expectations. Prioritizing work based upon severity of condition, and persons involved with the resolution.
- Technician for 24hour on-call server hardware support contract
- Addressed customer complaints and issues in a timely manner. Made sure it was beneficial to both the customer and Guaranteed Computer
- Organized and developed efficient policies and procedures, that were then publicized to all technicians and customers. Setting user and technician expectations for the work to be completed, and a standard time frame.
- Implemented and Performed disaster recovery procedures.
- Completed advance work via telephone and remote desktop support, thus leveraging our technician’s time onsite. This resulted in meeting additional customer needs each day.
- Gained security clearance to work in a Nuclear Power plant (Callaway) where I worked power plant outages within a highly stressful environment.
- Trained new technicians on policies and procedures for customer support.
EXPERIENCE ON ORGANIZATIONAL BOARDS:
Shining Rivers Waldorf School and Canterbury Enterprises
- Practiced conflict resolution between board members, staff, and members of the public.
- Analyzed departments written budget requests and presentations.
- Promoted organization at public events, and using online resources of: Twitter, Facebook, web pages, and blogging.
- Balanced requested budgetary amounts with available funding sources and income forecasts.
- Debated and compromised with other board members to create policy for staff to implement.
- Monitored budget inflows and outflows, and advised departments where changes may need to be made in order to keep within budget
EDUCATION:
- Webster University, St. Louis, Missouri May 2001
- Bachelor of Science in Computer Science
- St. Louis Community College, St. Louis, Missouri December 1999
- Associate in Applied Science in Information Systems
- Dale Carnegie: Effective Communications and Human Relations/Skills for Success 2009
APPLICATIONS:
- Microsoft Office
- Radia
- Remedy
- Quicken
- Norton Ghost
- Remote Desktop
- Dameware
- Ubuntu
- Novell Netware
- Windows Server 2008 R2 and Hyper-V configurations
- Google Apps (Gmail, Calendar, Docs)
- Dropbox, SugarSync, and Carbonite
- Visio
- EDM
- SCCM
AWARDS AND MEMBERSHIPS:
- CompTIA Server+ Certification
- Boy Scouts of America, Scoutmaster Troop 361, Eagle Scout (1995) 1989 – 2007
- Dell certification on: desktops, laptops, and servers
- Knights of Columbus (3rd degree)
LINKEDIN PROFILE: http://www.linkedin.com/in/pscherry78
TWITTER: http://www.twitter.com/pscherry78
